Terms & Conditions

Please read these Terms & Conditions to ensure that the training/services/events you register or subscribing for are suitable for you and your dog before purchasing. If in doubt, please contact us for assistance. Payment must be made at time of registration.
When you are granted access to our online services, you agree that you will:

  • set a strong password (i.e., at least 8 characters long with at least 1 number, 1 capital, 1 lowercase character),
  • not share your account credentials with anyone,
  • not allow anyone else to access the online services via your account,
  • not copy, record or do screen captures of any of the content,
  • not do anything to compromise the integrity of the system, and
  • will report any issues or concerns with the service to bark@poochpartners.ca

We understand that sometimes people need a little time to be sure what they booked is truly what they need, so we operate a 7 day “think about it” policy.
How our 7 day “think about it” policy works
After you purchase any services with us online you have a 7 days to change your mind and get a refund (subject to a 5% service charge to cover administrative and POS fees) AS LONG AS THE SERVICE DOES NOT COMMENCE WITHIN 7 DAYS OF YOUR PURCHASE. Simply log into your account and select the Cancel option. As long as your cancellation was submitted at least 7 days prior to the start of the services purchased, we will process your refund.
Refund Policy
We operate no refund policy outside of our “think about it” period for all purchases of services and products. No exceptions.
For clarity, all self-study product sales are non-refundable, non-transferable and valid only for the time period indicated for the course at the time of purchase. Subscription services are non-refundable and non-transferable. You may cancel a subscription at any time through your online account; however, no refunds will be provided for any unused portion of the subscription.
Use ’em or Lose ’em Policy for Group Sessions
Once you have purchased a service from us that is offered in group sessions, we operate a “use ’em or lose ’em” policy. For example, if you have purchased a Lifeskills group training package and miss one or more of the five scheduled session, then you have forfeited those sessions and there is no opportunity for re-scheduling.
For online self-study courses, your access will be granted on the day of purchase. Your access will be valid for the period indicated for that course, after which it will automatically be terminated regardless of whether you have accessed or completed course.
Re-scheduling of Private Sessions
We require at least 24 hrs written notice (text or email) to be able to re-schedule private sessions and avoid forfeiture of a missed session.
Changes at Our Discretion
At our discretion in-person sessions may be done through other means (i.e. virtual, remote sessions) in the event of unforeseen circumstances that restrict in-person sessions such as increment weather, pandemic, etc. We may also choose to terminate our services with a client through written notice prior to a scheduled session. As noted earlier, there are no refunds issued for any reason outside of our 7-day “think about it” policy.
Class Format
We book sessions back-to-back so time is of the essence. Unless otherwise stated, training classes commence at the scheduled time with a typical one hour training session comprised of 5-15 minutes for arrival, setup and review, followed by 30-40 minutes of demonstrations and/or practical exercises, and concluding with 5-15 minutes for questions/take down and exiting. This means that a class may be completed in less than 60 minutes, and in all circumstances, students will have exited the training session within a 60-minute maximum.
For outdoor fitness activities, participants must register at least 1 full day ahead of the scheduled session they wish to attend. In cases where there is a restriction on number of participants, first come first serve will apply. All sessions will commence at the scheduled time and typically are completed in 45-60 minutes.
In consideration for being permitted to participate in any or all events and related activities of Pooch Partners (a division of 0916239 B.C. LTD.), you hereby warrant and agree that:

  • You am physically, emotionally and mentally able to participate in Pooch Partners’ activities, and that any equipment used, if applicable, has been inspected by you and you have deemed it appropriate for your use and/or your dog’s use.
  • You certify that you and your dog(s) are physically fit, have sufficiently trained for participation in the event(s)/activity, and have not been advised against participation by a qualified health professional or veterinarian.
  • You agree to immediately disclose any physical limitations, disabilities, ailments or problems which may affect your’s or your dog’s ability to participate in Pooch Partners’ activities.
  • You agree to abide by all Pooch Partners’ instructions and rules and understand that at all times the sole responsibility for the conduct and safety of yourself and your dog remains with you.
  • you acknowledge that there may be traffic and/or other persons and dogs on routes used, and you assume all risks of participating in the event(s)/activities under these circumstances. You also assume any and all risks associated with participating in the event(s)/activities including but not limited to falls, contact and/or effects with other participants (human and/or canine), effects of weather including heat, cold, and/or humidity, precipitation, lightning, defective equipment, the condition of the trails, water hazards, running with minimal, inappropriate or no footwear, and any hazard that may be posed by spectators or volunteers, all such risks being known and appreciated by you; and you further acknowledge that these risks include risks that may be the result of the negligence of Pooch Partners, their directors, officers, employees, trainers, contractors, agents, representatives, sponsors, advertisers, volunteers, and any others participating in any capacity.
  • You understand that there are inherent risks to you, your dog, to others, and to property in participating in any exercise and obedience training programs, and special risks when such activities are conducted outdoors, whether your dog is on or off-leash, including but not limited to risks presented by or to other dogs, people, cyclists, motor vehicles, or any other wild or domestic animals.
  • You understand that having your dog in the company of and in an environment with other dogs may involve risks regarding the contraction of illness, and that even proper, regular vaccinations cannot guard dogs against all illness and disease, nor can Pooch Partners in any way prevent, nor be held responsible in any way for any illness that your dog may contract.
  • You authorize Pooch Partners to administer first aid to your dog and if deemed necessary to take your dog to a local veterinarian. You agree to pay for all veterinarian care required and any costs associated with such care, whatever they may be.
  • You accept that you will be held solely responsible financially and otherwise, for all costs and damages incurred in the event that your’s and/or your dog’s injures another animal or person, or damages/destroys any property for any reason during any Pooch Partners’ activity.
  • You understand that Pooch Partners does not permit any unspayed female dogs that are in heat to attend any Pooch Partners’ events/activities. You understand that if your dog is in heat, this could put your dog, other dogs and people, including but not limited to those participating in Pooch Partners’ activities, at considerable risk. You understand that for these safety reasons, this situation must be avoided and you understand you may be subject to the use ’em or lose ’em policy if you miss a session.
  • You understand that there is no guarantee of successful elimination or modification of your dog’s unwanted behaviour. You acknowledge that dog training does not provide exact results and that the failure to follow the professional advice given to you by the trainer may result in an escalation fo unwanted behaviours and training problems. Additionally, you are fully aware that the trainer is not a veterinarian or medical professional and does not diagnose or treat medical conditions, nor recommend treatments, medications or nutrition.

You understand and agree, on behalf of yourself, your heirs, assigns, personal representatives and next of kin that your proceeding with an online purchase, and/or electronic submission and/or signing of this agreement constitutes:

  • An unqualified assumption by you of all risks resulting from any cause whatsoever associated with you and your dog’s participation in any Pooch Partners’ activities even if arising from the negligence or gross negligence of Pooch Partners, their directors, officers, employees, trainers, contractors, agents, representatives, sponsors, advertisers, volunteers, and any others participating in any capacity (collectively referred to as “the Releasees”).
  • A full and final release and waiver of liability and all claims that you have, or may in the future have, against the Releasees from any and all liability for any loss, damage, injury or expense that you may suffer as a result of your’s or your dog’s participation or presence at any Pooch Partners’ activities or events, and/or related activities of the Releasees due to any cause whatsoever.
  • An agreement to indemnify, and to save and hold harmless the Releasees from all alleged actions, suits, claims, costs, losses, damages, charges, and expenses whatsoever (collectively a “Claim”) for or in respect of, any direct or indirect actions of you and/or your dog whatsoever, including but not limited to loss, damage or injury to you, your dog, other animals, people (including without limitation Pooch Partners), or property while you and your dog participate in any Pooch Partners’ activities.

By proceeding with your purchase you understand that you are giving your consent for Pooch Partners to collect and use the registration information relating to your participation in any Pooch Partners’ event or activity with my dog(s), as well as any photographs, video recordings, website images, or any other record of the activity/event, for business related purposes including but not limited to, marketing, product development, and pursuing training accreditation or continuing education credits. You waive all rights to any future compensation to which you may otherwise be entitled as a result of the use of your information, image, or likeness.

By proceeding with this purchase you affirm that you are eighteen (18) years of age or older and have read and fully understand this document.

If you have any questions about these Terms & Conditions please feel free to contact us at bark@poochpartners.ca .